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Final must be a minimum of 5 pages not including the cover page or reference page Final must be typed, double spaced, Cover page to include your name, date, course name process name you select, my name THE FINAL EXAM Before you design or redesign the process make a list of all stakeholders and their goals. In the introduction part of your paper as you introduce your process talk about first whether you are designing a brand new process or redesigning an existing process. Discuss this so that the reader(s) get a full picture of the project (the process) Then: make a list of all stakeholders and their goals. THE FINAL EXAM Then discuss the next aspect of the process: •What are the most important things to consider? •Which of these goals can we actually accomplish? •What we afford on our budget? WHAT IS OUR BUDGET? •Fix the top priorities first ?Set timeline to fix next lessor priorities ?Don’t take on an Impossible Task ?Understand the Stakeholder Needs, organize them THEN develop a process with a scope that can be managed. Establish a hierarchy of priorities and discuss this, discuss SCOPE CREEP here. THE FINAL EXAM •Sometimes it is important for a business process to take the form of stages, and things must take place in stages, if this is the case in your process, discuss this here. Talk about it like this: •STAGE ONE: Take care of the most important things •STAGE TWO: Maybe six months or so take care of the remainder of the project depending upon the company’s timeline and BUGET. If the process does not have stages discuss how the process will take place and discuss that here. THER FINAL EXAM At this stage of the paper (the process) you want to assign people to different parts of the process, determine scheduling, have dates, and time frames in mind who will be working what time, and if in stages who will work what dates (or if teams what team works what date/time) Discuss that here. Make sure to describe the relevance to the schedule, time date and the process. Why the person/team works this time/date etc. This is called creating a process map…. THE FINAL EXAM HOW TO CREATE A PROCESS MAP •1. List all the stakeholders. You will list all people who are both responsible for the process and who are actively involved in the day-to-day activities of your process. Have at least 6 stakeholders •2. List out all the human tasks. What are all the things that humans do as a part of this process? THE FINAL EXAM •3. List out all the system tasks. There are many tasks such as data transfers, sending emails, or simple folder creation that can be done better by a machine than a human. Have a minimum of 15 tasks •4. Identify redundancies. Go back and check your list of tasks and see if some can be eliminated, converted to a notification, or switched to a system task. Have at least 2 tasks that can be eliminated, converted or switched. •5. Determine who is responsible for each task. Most tasks will have a single owner. Some might be able to be assigned to a group of people, but someone should be ultimately held accountable for the timely completion. System tasks also need someone responsible in case there are any errors. THE FINAL EXAM •6. Set the sequence of tasks. What needs to happen first? Can some tasks be done at the same time? Which tasks are dependent on others? When is the process complete? At this point in the paper put in your Process Mapper/ This can be a: Flow Chart Swim Lane Block Diagram THE FINAL EXAM In the section explain how process mapping you have selected works. Remember: ? Processes fail because handoffs and knowledge transfers between people go wrong. One person thinks his or her job is done and the next one doesn’t know the baton has been passed to him or her. This uncertainty interferes with the process. A good process map helps to recognize these points. ?They show exactly which role is responsible for which activity. When you connect people with roles then it starts to make sense for everybody. They clearly illustrate who is responsible for what. THE FINAL EXAM BUSINESS PROCESS MANAGEMENT STEPS 1.Analyze and Validate Change Objectives w/o proper analysis attempts to improve organizational analysis can go very badly Results can be confusion One must understand strengths and weaknesses •Create Requirements that bring about desired changes Get a deep understanding of what the company is doing get details capture that info by using tools such as: flow charts, (captures the current state of the company and gives a step by step picture of who is doing what, along with desired state and expected outcomes) User Stories gives us a visual image of what people in the company really want to achieve. Context Diagrams; (block diagrams) this gives us an idea of how departments and individuals work together. THE FINAL EXAM 3. Explain how you intend to Manage the Change Process by validating proposed changes and how you intend to promote any change ideas coming from staff 4.Describe the focus on change deliverables : like customer benefit descriptions and product instructions and then explain how you intend on testing any new changes to the new process and/or products in this section of the Final. 5. Explain how you intend on accomplishing change completion outcomes by explaining and showing that you have agreed upon documented procedures for outcomes (show and explain those outcomes in an agreement document) 6. Put in place a process to continually evaluate and update the process (explained in the final paper) 7. Develop this Process by determining the message you want others to take away Accomplished by communicating change by using these steps: First, determine your information gathering process Second, build a business impact analysis template. THE FINAL EXAM 8. Use this section of the paper to explain Stakeholder Engagement. Customize Stakeholder Engagement 1. Explain how changes affect them personally WIIFM (What’s in it for me) Ensuring that your influential stakeholders fully understand how a change can affect them personally is critical to gaining their support. 2. Understand what success means to your most important stakeholders. (not always about promotion or raise) 3. Does the change align with the perceived purpose of the organization? this is critical THE FINAL EXAM Discuss how you used scheduling in this section of the paper. (see scheduling slides here for details on scheduling) Highlight : Reservations, Earliest due date , first come first serve and Emergency situations in this section. In this section of the final describe the usage of the Critical Path Method. THE FINAL EXAM Create a simple Chart using the Critical Path Method use at least 4 steps. Explain : Float, Free Float, Total Float, Zero Float, Crashing and Fast Tracking. Explain How the Work Breakdown Structure Works Create a Chart for a Resource Breakdown Structure consisting of both material and human resources required to complete a deliverable explained in slides 123,124 and 125) Explain how a Work Breakdown Structure Dictionary Works Define a Work Package in detail, what are the 6 major things that a work package must have (describe each) Describe the ISO 9000 Process by listing the seven principles it addresses. End the Final with your thoughts about what you have learned about Business Process Management, and any final ideas you have about Business Process Management and Automation and Humans etc.