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I’m working on a networking test / quiz prep and need an explanation to help me

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I’m working on a networking test / quiz prep and need an explanation to help me study.Communication can take the form of: Effective, verbal, non-verbal, electronic
Spoken/verbal, non-verbal, electronic, written
Spoken/verbal, non-verbal, written, visuals
Effective, ineffective, verbal, written
2.According to author Stephen Covey, effective communication is driven by: “Sharing your insights with others to make sure they know the right way to do things”
“Knowing best how to direct a conversation”
“Seeking first to understand, then to be understood”
“Getting your point across”
3.Another focus of effective communication, according to Stephen Covey, is ensuring that: No one should leave a conversation feeling like he or she lost – all effective communication should promote a “win-win” outcome
Both parties involved in a communication should leave a conversation knowing who won and who conceded
Accountability should always be assigned to determine who is at fault for problems
A consensus is reached at all costs
.doc file | F#